Track Record

Track-Record

Our HCF Team takes immense pride in being there for you no matter what. No third party contractor firms here, but company-direct, real professionals that have proven their worth in caring for others over years of time. We’ll give it to you straight, and here’s a few examples of the feedback we take pride in:

You have been great to work with and display great customer service skills.

Thank you!
- Randy C., April 9th, 2013
Posted from email

Thank you very much for your quick response. And what you have said is acceptable to me. I wish for everyone at HCF to have a very happy weekend.

- Neli M., December 18th, 2012
Posted from email

Thank you!! I appreciate your kindness. Will you please consider allowing me back in to the VIP Program? I was trying to save money by canceling my orders, but I know this is one product I really can’t be without! I am not as sharp minded as I had become while taking HCF and my energy level has dropped! I have health challenges which make me tired and my brain foggy amongst other things. My Mom has late stage memory challenges and is in Hospice Care, which adds to the stress levels of everyday life!

I need my HCF now more than ever before! I just can not afford full retail per bottle. If you allow me back into the VIP, I will not be a burden!

Thank you again,
- Diane G., December 6th, 2011
Posted from email

Thanks again, you are the best rep I’ve ever dealt with on any vitamin site. Thanks for the inspiring story of the airline pilot. That increased my belief. I’m 6’2″ and weigh 240 lbs, so maybe 3 caps isn’t enough if weight is a factor. I’ll try 4 and go from there.

I’m an idiot, I had the notion that I could sleep w/out HCF and I was very wrong. This stuff saved me and continues to save me. Please put me back on auto-ship. Thanks.
- Jeff, H., October 10th, 2011
Posted from email

Thank you! I am sorry that things always happen to my credit card at the time of auto order. I will have the problem fixed by next months order. Also want to say how wonderful to work with you.

Have a great day!
- Theodore M., September 12th, 2011
Posted from email

From the first phone call you were a master class in customer service… on the internet the last place I expected it. And all they did was follow a few simple principles:

Golden rule, golden rule, golden rule: Really the only rule you need to be a customer service standout, yet so many companies don’t get it. You treated us like people you cared about, and it was clear that you meant it. You couldn’t do enough for us. Everything you did showed genuine appreciation for us and concern for our satisfaction.

“Be real:” I have a very sensitive BS detector. On any internet purchase, my detector is always deafening. But at The HCF Company, not so much as a beep. No double talk, no obfuscation, no “mystery,” and no surprises. Just people being people.

Be open and easily accessible: When I call a real person answers the phone. Communication is fast, efficient and simple. No hiding behind automated systems, no unanswered emails, no runaround to get a question answered. You guys want to talk to your customers. You want to help your customers.

I give out very few perfect scores in customer service, but this one was easy. Flawless. 11 out of 10.
- Anthony W., April 13th, 2011
Posted from email

Awesome! Thank you for your prompt and courteous service!
- Alethea B., April 7th, 2011
Posted from email

I just wanted to thank you so much from the bottom of my heart for your efforts and look forward to getting that refund and just generally really really appreciate that you guys went through and did that.

So thank you very much, have a blessed day! Take care and hope all is well. Bye.
- Jeana L., Feburary 7th, 2011
Posted from email

Thank you very much for your quick reply. I was so excited to try the product…I use just one capsule a day, and it works for me perfectly (thanks again: your product is really great!).

I will be definitely back with more orders later…thank you again for your help and for your wonderful supplement.

Sincerely,
- Katerina P., January 4th 2011
Posted from email

Thank you so much for taking the time to share your story. I really appreciate the feedback and your insight… My daughter, Annie, is the one from Jenkintown, PA that had a problem getting the first shipment delivered (which you solved).

You are a very caring person and I really appreciate all the extra effort that you have put into helping Annie and me. You really go above and beyond what most people would do for a customer and it is very much appreciated.

Thanks so much!
- Cathy T., September, 15th, 2010
Posted from email

In my shipment there was a request for feedback. I do not have it with me but wanted to write a quick note. I encouraged people at work to try HCF. I have tried various products through the mail in the past and did not have much success. I cautiously ordered. I tried HCF to help replace my unnatural alternatives. I found HCF to give me the boost I needed to my unnatural alternatives without any side effects. I feel great! Imagine my surprise when HCF unexpectedly eliminated virtually all of my mid-life up and down flashes! Health experts had me taking unnatural alternatives, pills and creams, the heath food store had oils. None worked and some even had side effects. I am recommending HCF to everyone I know. My husband even takes it and has stated he feels better overall and has less memory problems. Thank you for this wonderful supplement!

Kudos to you!
- Jill S., August 9th, 2010
Posted from email

THANKS! After I read chicao10′s concern, I was panicked, since I had just received my first “unordered” HCF bottle, after my initial “free” order. I hastily wrote my own nasty-gram to the HCF people to demand my withdrawal from their auto-ordering system.

To my very pleasant surprise, I IMMEDIATELY received back 3 emails explaining the HCF policy that I had signed up for with the “free” order, and that all I had to do was call a phone number to cancel any further orders.

I called the phone number and the wonderful gentleman who sent me the emails greeted me by name and had already canceled my continued ordering information. I don’t know about Chicago10, but this company impresses me as very reputable and sincere and doing their best to create a positive business and truly keep all customers “happy”.

Hope that sets the record straight!

I was able to email them via their LIVE CHAT link off of the home page: happycalmfocused.com/
- Cynthia N., May 7, 2010
Posted from email

Thanks for changing my credit card number and allowing me to call you for my orders. I feel calmer already.

I will use the product according to HCF’s guidelines. I sincerely hope I benefit from the product. If I do, I will definitely stay with it. If I see no benefit, then, I will thank for accommodating me.

In either case, I will mention HCF to friends that have a situation similar to mine. I will make it a point to tell everyone about the integrity and straightforwardness of HCF and your customer support!

Thank you,
- Ralph G., April 8, 2010
Posted from email

I have really appreciated your customer service. Thank you for your personal response to me both on the phone and on this email. You’re service is one to be emulated!! Thank you for taking your time and for your kindness.
- Shirley M., USA, April 1, 2010
Posted from email

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